Refund & Cancellation Policy
Last updated: 24 June 2026
1. How to cancel
Sign in and go to your Account page, where you'll find a Cancel Subscription button next to your active plan. Cancelling revokes your UPI Autopay/recurring-payment mandate immediately — no further charges will be made.
2. What happens to your access after cancelling
You keep full access to your subscribed grade(s) until the end of your current paid billing period. After that, access reverts to the preview-only view available to non-subscribers.
3. Refunds
Because each billing cycle grants you full access for that entire period from the moment of payment, we do not offer pro-rated refunds for the unused portion of a billing cycle if you cancel partway through it. If you believe you were charged in error — for example, a duplicate charge, or a charge after you had already cancelled — contact us via our Contact page and we will investigate and refund confirmed errors.
4. Failed or declined payments
If a recurring charge fails (for example, insufficient balance or a declined mandate), your subscription is marked "past due." We do not retry indefinitely; if payment isn't resolved, access to paid content will end at the close of the current period.
5. Recurring payment (e-mandate) details
When you subscribe, you authorise a UPI Autopay (or other supported) standing instruction for the subscription amount, charged once per billing cycle, via our payment processor PayU. Per the Reserve Bank of India's e-mandate framework, you will be notified at least 24 hours before each recurring debit with the amount and date. You can revoke this mandate at any time from your Account page, as described in Section 1 above — revoking the mandate has the same effect as cancelling the subscription.
6. First-month introductory pricing
Where offered, a reduced first-month price applies only to a user's first-ever monthly subscription. It is not refundable as a "discount" beyond what was actually charged, and subsequent renewals charge the regular price shown on our Pricing page.
7. Tax
Prices shown are inclusive of applicable taxes where required. GST will be reflected on invoices if and when GST registration applies to our business — this is being confirmed with a tax professional and this page will be updated accordingly.
8. Contact
Questions about a charge or cancellation? See our Contact & Grievance Officer page.